Question 1

What exactly is Toptalla?

Accepted Answer

Toptalla is an all-in-one operating system for your salon. It's more than just booking software; it’s a platform that integrates management, POS, digital payments, and brings you new customers through our marketplace.

Question 2

How will the platform benefit me as a salon owner?

Accepted Answer

It eliminates the headache of manual coordination, reduces human errors, and ensures your salon runs smartly even when you're away. Most importantly, it boosts your revenue with smart marketing tools.

Question 3

Is the platform suitable for small salons?

Accepted Answer

Absolutely. Toptalla is designed to serve everyone—from home-based businesses and startups to large beauty centers and spas with multiple branches.

Question 4

Is the system fully available in Arabic?

Accepted Answer

Yes, the interface is 100% Arabic, designed in a simple 'White Saudi' dialect suitable for staff and clients in KSA, without any complex literal translations.

Question 5

Can I manage the salon from my mobile phone?

Accepted Answer

Of course. Toptalla is a cloud-based system, meaning your salon is in your pocket. You can track appointments, reports, and staff performance from anywhere, at any time.

Question 6

Do I need a dedicated employee to manage the system?

Accepted Answer

Not at all. The system is so simple that any receptionist can manage it with a click. Our goal is automation, not increasing your overhead.

Question 7

How do customers book with me?

Accepted Answer

We provide you with a dedicated booking link for your salon to use on Instagram or WhatsApp. Customers can enter, choose the service, the professional, and the time, and book in seconds.

Question 8

Does the customer need to download an app to book?

Accepted Answer

No, booking is done through the browser quickly and easily. If you want more exposure, your salon will also be listed on the Toptalla Marketplace app.

Question 9

Can I approve or reject bookings?

Accepted Answer

You decide. You can enable 'Instant Booking' to speed up the workflow or keep it 'Pending Approval' so you can review your schedule before confirming to the client.

Question 10

How does the system reduce calls and WhatsApp messages?

Accepted Answer

Instead of the client asking 'When are you free?', they check available slots themselves via the link. This saves the receptionist up to 70% of call time.

Question 11

What is the story with reminder messages?

Accepted Answer

The system sends automatic reminders to the client before their appointment via WhatsApp or SMS. This feature significantly reduces client no-shows.

Question 12

Can I block booking during certain times?

Accepted Answer

Easily. You can block prayer times, breaks, or even close an entire day with one click, and it will automatically disappear from the client's view.

Question 13

How much is the subscription?

Accepted Answer

Our pricing is clear and transparent (monthly or annually). There are no hidden fees; what you agree upon is what you pay, with plans to suit all budgets.

Question 14

Is the system ZATCA-compliant?

Accepted Answer

Yes, Toptalla is fully compliant with both Phase 1 and Phase 2 (Integration) of E-invoicing. Your invoices are official and keep you safe from penalties.

Question 15

Does it support digital payments, Tamara, and Tabby?

Accepted Answer

Yes, the system integrates with payment gateways and POS devices, allowing you to activate 'Buy Now, Pay Later' to increase your sales.

Question 16

How do I calculate staff commissions?

Accepted Answer

The system calculates them for you automatically based on each employee's sales and the percentage you define. Save hours of manual accounting at the end of the month.

Question 17

Can I pull daily financial reports?

Accepted Answer

With one click, you can see the day's income, cash, card payments, and pending amounts. Our reports help you understand where your money goes and how to grow.

Question 18

Is there a free trial period?

Accepted Answer

Yes, we want you to try it and be convinced. Contact us to activate a trial period and see how Toptalla transforms your salon.

Question 19

How do I add a new service or change a price?

Accepted Answer

From the control panel, you can add services, categorize them, and adjust prices or durations in seconds; it updates instantly on your booking link.

Question 20

Can I set permissions for each employee?

Accepted Answer

Yes. A staff member can see only their schedule, while the manager sees everything. You control who can change prices or export reports.

Question 21

How do I track staff performance?

Accepted Answer

The system provides a report for each employee: how many clients they served, how much revenue they generated, and their customer ratings.

Question 22

I have more than one branch; how do I manage them?

Accepted Answer

Toptalla supports multi-branch management. You can switch between branches with one click and see consolidated or separate reports for each.

Question 23

Can I add packages and offers?

Accepted Answer

Yes, you can create packages (e.g., Buy 5 sessions, get the 6th free), and the system automatically tracks the usage for each client.

Question 24

What happens if the internet goes out?

Accepted Answer

You can open the system from your mobile phone and continue working. Once the internet returns, all appointments and data sync automatically.

Question 25

How do I start? Who sets up the system for me?

Accepted Answer

Our team guides you. We help upload services, set up staff profiles, and train your team online or in-person until you successfully run your first booking.

Question 26

If I face a problem, how do I contact you?

Accepted Answer

Our technical support is fast and available via WhatsApp and phone. We know your salon never stops, so our response is immediate.

Question 27

Are there tutorial videos for the system?

Accepted Answer

Yes, we have a library of short, easy-to-follow tutorial videos in Arabic explaining every feature of the system step-by-step.

Question 28

Is technical support free?

Accepted Answer

Yes, technical support is part of our commitment to you and is included in your subscription. Your success is our success.

Question 29

If I change my staff, will you help me?

Accepted Answer

Certainly. We can train new employees and provide them with the resources needed to master the system quickly so your business doesn't skip a beat.

Question 30

Is my data safe?

Accepted Answer

Your data is encrypted and stored on secure servers with daily backups. Your data belongs to you alone; we do not share it with any third party.

Question 31

Why should I activate Toptalla Payments in my salon?

Accepted Answer

Activating payments with Toptalla turns your salon from manual management to full automation. It links the booking to the invoice and the payment, reducing no-shows and ensuring every riyal is accounted for in real-time.

Question 32

How does the Toptalla POS device protect me from human errors?

Accepted Answer

This is a key money-saving feature! The system is linked directly to the device (or mobile via SoftPOS). The staff doesn't need to type the amount manually; the total is sent automatically. This ensures no one accidentally charges 40 SAR instead of 400 SAR.

Question 33

What is SoftPOS and how does it simplify my work?

Accepted Answer

Simply put, we turn any Android device into a smart payment terminal through our partners like Loop. No need for heavy equipment; just download the app, link it with Toptalla, and start accepting payments immediately.

Question 34

I'm tired of nightly reconciliation; how does Toptalla help?

Accepted Answer

Since payments are linked to the system, reconciliation happens with a single click. No need to match card receipts with system invoices manually; Toptalla provides an advanced report that auto-reconciles all transactions.

Question 35

Does paying via Toptalla reduce client no-shows?

Accepted Answer

Yes, significantly! You can enable 'Pre-payment' or a 'Deposit' during booking. When a client pays upfront, their commitment increases by 90%. If they don't show, the salon's right is protected and the deposit is yours.

Question 36

Are payment reports ZATCA-compliant?

Accepted Answer

Absolutely. Every payment processed via Toptalla POS issues a compliant E-invoice instantly (Phase 2 - Integration). Your data is accurate, ready for tax filing, and free from any regulatory violations.

Question 37

Does Toptalla help me appear on Google?

Accepted Answer

Yes, your booking page is designed to be SEO-friendly, which increases your salon's chances of appearing in search results when customers look for services in your area.

Question 38

Can I create discount codes for clients?

Accepted Answer

Of course. You can create coupon codes for specific occasions, set start and end dates, and track how many clients used the code.

Question 39

How do I build a database for my customers?

Accepted Answer

The system saves every client's record (name, number, service history). This is a goldmine you can use for marketing campaigns to bring them back to the salon.

Question 40

Can I send bulk messages to customers?

Accepted Answer

Yes, through Toptalla’s marketing tools, you can send your new offers to all clients who haven't visited in a while with just one click.

Question 41

What is the benefit of the Toptalla Marketplace?

Accepted Answer

The marketplace is a storefront that brings you new customers. A user can search for a specific service in their area, find your salon, and book instantly.

Faqs

Introduction & Overview

Bookings & Customers

Finance & Compliance

Operations & Management

Support & Training

Smart Payments (Toptalla POS)

Marketing & Growth

Ready to Run a Smarter Salon?