Privacy Policy & Cookies
Last Updated: 24.08.2023
1. Introduction
This Privacy and Cookies Policy (“Privacy Policy”) explains the data usage practices of the Toptalla digital platform, including our website, the Toptalla Partners app, the marketplace, and the official business website. By accessing and using our platform, you agree to the data practices described in this policy.
Toptalla, located at:
Address: Akaria Plaza, Gate “D”, Level 6, Olaya Main Street, Riyadh, Kingdom of Saudi Arabia, P.O Box 86334 Riyadh 11622
is responsible for controlling and handling your personal information. Our commitment to privacy ensures that we handle your data with the utmost care and in compliance with applicable laws.
What Information Do We Collect?
When you visit and/or use our platform or contact us, we may collect the following information:
Personal Information
Account creation & service use: When you register for an account, subscribe to emails, newsletters, or alerts, or use our services (including making bookings), you may voluntarily provide us with personal information. This may include information entered into our booking system and content included in your comments, reviews, or survey responses. For certain services, you may also provide sensitive personal data relevant to the requested service (e.g., preferences for specific service types).
Job applications: If you apply for a job at Toptalla (directly through our platform or indirectly via recruitment agencies or third-party platforms), you may voluntarily provide sensitive personal data necessary for us to make reasonable adjustments during the hiring process or in case an employment relationship is established.
Payment details: If you use our online payment services, your payment information is processed and stored securely through our designated payment processors (Moyasar, Izyco, PayPal, STC Pay, Mada Pay) on an encrypted basis.
Communications: If you contact us via live chat, email, phone, SMS, or social media, we will record your contact details and identifiers (including your IP address and display name).
Technical Information
Platform usage: We may collect information about your visits and usage of the platform, including (but not limited to) the device and browser used, your IP address, location, date/time of visits, duration, referral sources, navigation paths, and interactions with services of interest.
Note: It is important that all personal information you provide is accurate and up to date (e.g., ensuring we always have your correct email address).
If you plan to provide us with personal data of another individual (e.g., making a booking on their behalf), you must obtain their consent and ensure they are aware of how we use personal data, as outlined in this Privacy Policy.
Protecting Your Personal Information
Data transmission over the internet is inherently insecure. While we strive to protect your personal information, we cannot guarantee complete security of data transmitted to our platform. Any transfer is at your own risk. Once received, we apply strict security protocols and measures.
How We Use Your Personal Information
General Usage
We primarily use your personal information to:
Provide requested services and products
Process payments
Offer customer support
Deliver content and advertisements tailored to your interests
Conduct customer research
Send marketing and promotional emails
Inform you of important platform updates
Specific Usage
Contract fulfillment: When you request a service via Toptalla, we use your personal information to:
Send service-related notifications (via email, SMS, or push)
Facilitate bookings and transactions
Handle inquiries and concerns
Manage your account
Legitimate business interests: including:
Maintaining platform and system security
Preventing fraud and defending legal claims
Sending information about new services and offers (unless consent is required)
Tailoring marketing/ads based on your usage (see Cookies section)
Performance and usage analytics to improve the platform
Customer feedback and complaint resolution
Internal research and market analysis
Recruitment and onboarding (data stored up to 12 months unless deleted)
With your consent: when required, we may:
Send special offers and third-party promotions
Share your data with partners/selected third parties
Use cookies and similar technologies (see Cookies section)
Record customer service communications for training and quality
Legal requirements: We may share information:
When required by law or government investigations
To meet regulatory and compliance obligations
Withdrawing Consent & Direct Marketing Objection
If we rely on your consent for processing, you may withdraw it anytime. You may also object to direct marketing (sent under legitimate interest).
To unsubscribe from Toptalla communications: click “unsubscribe” in our emails or contact us at support@toptalla.com. Allow up to 48 business hours for removal.
For third-party communications, you must contact them directly.
For app-based notifications, adjust permissions via your device’s OS settings.
Sharing Personal Information with Third Parties
Toptalla treats your personal information with strict confidentiality and will never sell your data.
We may share data with:
Affiliates or parent companies (for purposes stated in this policy)
Third-party service providers (e.g., payment processors, hosting providers, market research, customer service)
Partners for service facilitation, collaborations, or projects
Media agencies & advertising partners for targeted marketing
Legal authorities (if required by law, court order, or for enforcing terms)
⚠️ Information shared publicly on our platform may be collected by third parties beyond Toptalla’s control. We are not responsible for how such third parties use the data. Exercise caution when disclosing personal data publicly.
Your Rights Regarding Personal Information
You may request:
A copy of your personal information
Correction, deletion, or restriction of your data
Data portability (structured, machine-readable format)
To object to certain processing (including direct marketing)
Some restrictions apply (e.g., protecting others’ rights or legal obligations). Complaints can be submitted to authorities, but we recommend contacting us first: support@toptalla.com.
Links to Other Websites
Toptalla is not responsible for the practices or content of linked websites. Our Privacy Policy does not apply when you access other websites. Always review their policies before use.
Social Media & User-Generated Content
Some Toptalla platforms allow users to submit content. This may be public, so be cautious when sharing personal data. Toptalla is not responsible for third-party misuse of such data. Review the privacy policies of the social media platforms you use.
Changes to This Privacy Policy
Any updates will be published on our platform to keep you informed of how we collect, use, and share your data.
Where We Store Your Data
Personal data may be transferred to and stored outside the UK/EEA (including the US and other operating countries). These may not provide the same protection level. Toptalla ensures safeguards (e.g., EU Standard Contractual Clauses, Privacy Shield certifications, Binding Corporate Rules) as per applicable data protection laws.
Requests for copies of relevant safeguards: support@toptalla.com
Data Retention
We retain personal data only as long as necessary for the purposes stated, or as permitted by law. Examples:
Job applications: generally stored for 12 months (unless deleted earlier)
Live chat: data retained up to 60 days after session ends
Call recordings: retained up to 90 days (if not opted out)
Cookies Policy
Like many commercial platforms, Toptalla uses standard technologies (cookies, server logs, web beacons, tokens, pixels, local storage, device IDs, tracking IDs). These improve user experience, enhance the platform, and enable personalized offers on Toptalla and beyond.
Third-party partners we work with for targeting/advertising have their own privacy policies, which you should carefully review.
