Toptalla · Depth that makes a difference
Book Salon Appointments from WhatsApp Conversations
Turn a customer request into an appointment in TopConnect: keep their details beside you and choose the service, staff and time without copying numbers between apps.
ConversationsFrom conversation to appointment
Start the booking from the WhatsApp workspace. Existing customer details carry into the booking; for a new contact, complete the required identity fields, choose the service and time, then review the appointment.
- The contact number carries into the booking
- Existing details are available; complete only what is missing
- Choose the service and time, then confirm within the same workspace
Could I reschedule my Thursday appointment?
Answer with customer context
When a customer asks about an appointment or a change, reception can see recent appointments, visit history, cancellations and recorded revenue beside the conversation. Staff use the information available to their role rather than searching from scratch.
- Recent appointment details beside the conversation
- Visit and cancellation history, with recorded spend
- Better context for rescheduling, cancellations and follow-up
- Customer message receivedQuestion about hair services
- Noura viewed the messageReception team
- Conversation assigned to ReemHair service specialist
- Reem sent a replyReply attributed to the team member
Give each conversation an owner
Assign the conversation to the right employee and review message-view and reply attribution. A service-specific question can go to the relevant team member while supervisors follow ownership and response activity.
- Assign the conversation to the right service specialist
- See who viewed the message and who sent the reply
- Review conversations that need follow-up
Your team's workspaceGive your team access based on permissions
Choose the connection for your workflow
Toptalla supports the official Meta connection and QR linking. Review number and messaging charges, templates and sending requirements for your chosen setup. QR linking is not the official Meta API. The customer-facing agent is separate from a staff member replying in this workspace.
- Meta API and QR linking are separate options
- Team access follows your setup and permissions
- Number, message and agent charges are itemised separately
Different channels. Shared context.
See the channel and the owner
Connect multiple numbers, distinguish Instagram messages, add tags and assign the right employee. Viewer history and reply authors make accountability visible.
Find the right next step for your salon
Booking from WhatsApp questions
KEEP THE WORKFLOW CONNECTED
TopConnect channels and teamCampaigns and resultsAssistant and bookingUnfinished purchases
See Toptalla with your own workflow
Try for 14 days with free onboarding and data migration. Review your services, team and available data with us before the move.