Is this the same as the staff assistant?

No. The WhatsApp agent handles customer questions and bookings. The embedded assistant helps staff analyse business data and prepare actions.

Can I see it with my workflow?

Yes. Your demo starts with your services, team and operating needs. We explain the relevant features, plans and charges before you subscribe.

Do onboarding and migration cost extra?

Onboarding and migration of available data are included at no extra charge, with a 14-day trial. We review available files, fields and balances with you.

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WhatsApp AI booking assistant

An AI agent for customer questions and bookings

Help customers with services, availability, opening hours, location and booking using your business information. The customer agent is distinct from the internal staff assistant and from a person replying in the WhatsApp workspace.

See this feature in a demo Try for 14 days

WhatsApp agent

Do you have a massage appointment tomorrow afternoon?

A 60-minute massage is available. Would 4:00 or 5:30 pm suit you?

4 works. Where are you located?

I can share the business location link and continue with the booking details.

Information comes from your business. Staff can follow the conversation.

Workflow illustration with fictional example data

Customers ask in their own words

“Do you have a massage appointment tomorrow?” The agent uses your business services and availability to help the customer find a suitable option in the conversation.

Service and availability questions
Opening hours and location link
Answers grounded in your business setup

Times that match the request

Requested servicesMassage & hammam

Today

15:30Noura

16:30Reem

17:00Noura

18:00Reem

Service, duration and staff, before confirmation

Workflow illustration with fictional example data

From a question to booking details

The agent collects booking details and offers matching times using its enabled tools. Customer, service and time information stays together throughout the booking flow.

Check availability
Collect booking details
Make bookings within its configured permissions

Could I reschedule my Thursday appointment?

Sara AhmedCustomer profile

8Visits

0Cancellations

1,440SAR · Total spend

Next appointmentRelaxation massageThursday · 4:30 PMConfirmed

Customer context, before you reply

Feature illustration with fictional example data

Your team can step in

When a request needs personal attention, staff can review the conversation and continue with the customer. Automated answers and human service support the same customer journey.

Staff can follow the conversation
Human help for requests that need it
Customer context beside the staff workspace

Toptalla AI assistant

Find customers with more than 4 paid appointments in two years and a paid visit in the last 40 days.

Several conditions. One question.

More than 4 paid visitsWithin two yearsA visit within 40 days

Example of matching results
Customer	Paid visits	Last visit
Sara	6	12 days ago
Noura	9	24 days ago

Review the audience and consent before campaign use

Workflow illustration with fictional example data

A customer agent and a separate staff assistant

The WhatsApp agent answers customers and helps them book. The embedded assistant helps your team investigate data and prepare actions. Choose the capabilities that fit your plan and add-ons.

Conversation allowance depends on the plan
Number and messaging charges are itemised separately
Configure business information and permissions with our team

Connect the workflow

Book while you reply on WhatsApp Let customers book without waiting for a reply Ask across your business data, then take action

Questions before getting started

See Toptalla with your own workflow

Try for 14 days with free onboarding and data migration. Review your services, team and available data with us before the move.

Book a workflow demo Try for 14 days