Salon deposits and cancellation policies
Reduce avoidable no-shows
Use reminders, clear cancellation terms and advance payments where appropriate. Help customers confirm or change plans earlier so released time can become bookable again.
Clear details before the appointment
Hi Sara, a reminder of your appointment on Thursday at 4:30 PM. Need to reschedule? Contact us.
A timely reminder, with clear cancellation and advance-payment terms
Set Your Own Cancellation Rules
Define cancellation windows that fit your service and business model.
- Choose how many hours before the appointment changes are allowed
- Apply different rules per service type
- Automatically block late cancellations or edits
Advance payments with clear cancellation terms
For long services or bookings that reserve resources, explain the advance payment and change or cancellation terms before payment. Customers and staff can follow the same policy.
- A policy suited to the service
- Terms disclosed before collection
- Payments and refunds linked to the customer record
Make cancelled time bookable again
When an appointment changes or is cancelled, released availability returns to the booking schedule. Distinguish early cancellations from no-shows when reviewing your policy.
- Released availability becomes bookable
- Schedule updated with the change
- Track appointment status
Questions before getting started
See Toptalla with your own workflow
Try for 14 days with free onboarding and data migration. Review your services, team and available data with us before the move.