Last Updated: 24.08.2023
1. Introduction
This Privacy and Cookie Policy (“Privacy Policy”) details the data usage practices of the Toptalla digital platform, encompassing our website, the Toptalla Partners App, the Marketplace, and the official business website. By accessing and using our platform, you agree to the data practices described in this policy.
Toptalla, located at Address: Akaria Plaza, Gate “D”, Level 6 Olaya Main Street Riyadh Kingdom of Saudi Arabia P.O Box 86334 Riyadh 11622 , is responsible for the control and handling of your personal information. Our commitment to privacy ensures that we handle your data with utmost care and in compliance with applicable laws.
Certainly, here is the section modified to fit Toptalla’s context:
What Information Do We Collect?
When you visit and/or use our Platform or contact us, we may collect the following information:
Personal Information
- Account Creation and Service Usage: When you register for an account, subscribe to emails, newsletters, or alerts, and when you use our services, including making bookings, you may voluntarily provide us with personal information. This can include information entered into our booking platform and also content included in your comments, reviews, or survey responses. For some services, you might also voluntarily provide us with sensitive personal data relevant to the service that you are requesting or reviewing (e.g., preferences for certain types of services).
- Employment Applications: If you apply for a job at Toptalla, either directly through our platform or indirectly (e.g., via a recruitment agency or third-party recruitment platform), you may choose to voluntarily provide us with sensitive personal data that would be necessary for us to make reasonable adjustments for you in the application process or subsequently if an employment relationship is established.
- Payment Details: If you use our online payment facility, your payment information will be securely processed and stored via our appointed payment processors (Moyasar, Izyco, PayPal, STC Pay, and Mada Pay) on an encrypted basis.
- Communication with Us: If you communicate with us through various means such as live chat, email, telephone, SMS, or social media, we will record the details of your communication, your contact details, and other unique identifiers, including your IP address and display name.
Technical Data
- Platform Usage: We may collect information about your visits to and use of the Platform, including but not limited to the device and browser you’re using, your IP address, your location, and other metrics. This can also include the date and time of your visit, the duration of your visit, the referral source, and your navigation paths and interactions on our platform, including the services you are interested in.
Note: It is crucial that all the Personal Information you provide to us is accurate and current. Ensure, for example, that we have your correct contact information, including your email address, at all times.
If you plan to submit someone else’s Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.
Protecting Your Personal Information
The transmission of information over the internet is inherently insecure. While we strive to protect your Personal Information, we cannot guarantee the complete security of the data transmitted to our Platform. Any transmission of data is at your own risk. Upon receiving your Personal Information, we apply strict security protocols and features.
How Do We Use Your Personal Information?
General Use
We primarily use your Personal Information to:
- Provide you with the services and products you request
- Process payments
- Deliver customer support
- Present you with content and ads that may interest you
- Conduct customer research
- Send marketing and promotional emails
- Notify you of significant updates to our Platform
Specific Use Cases
- Fulfilling Contracts: When you request a service through Toptalla, we use your Personal Information for:
- Sending service-related notifications via email, SMS, or push notifications
- Facilitating bookings and transactions
- Addressing your inquiries and concerns
- Managing your account
- Legitimate Business Interests: These include:
- Maintaining the security of our Platform and systems
- Fraud prevention and legal claims defense
- Sending you information about new services and offers (unless consent is required)
- Tailoring marketing and ads based on your platform usage (refer to the Cookies section for more details)
- Performance and usage analytics for Platform improvement
- Customer feedback and complaint resolution
- Internal research and market analysis
- Employee recruitment and onboarding, which will be stored for 12 months for future reference unless deleted
- With Your Consent: Where your permission is needed, we will:
- Send special offers and third-party promotions
- Share your information with our partners and other selected third-parties
- Use cookies and similar technologies as described in the Cookies section
- Record customer service communications for training and quality control
- Legal Requirements: We will share your information:
- When obligated by law or governmental investigations
- To meet regulatory and compliance obligations
Legitimate Interests Balancing Tests
We have performed balancing tests for each type of data processing based on our legitimate interests. For more details on these tests, you can contact us at help@toptalla.com.
Revoking Consent or Objecting to Direct Marketing
If we’re relying on your consent for any data processing activities, you can always withdraw that consent. Although other legal grounds may exist for processing your data for other purposes. In some cases, we may send you direct marketing based on our legitimate interests. You have the absolute right to opt out of direct marketing at any time. You can opt out by following the instructions in the electronic communication or by reaching out to us using the contact information below.
To unsubscribe from Toptalla communications, click the “unsubscribe” button in our email communications or contact us at support@toptalla.com. Please allow up to 48 business hours for your email to be removed from our system.
To unsubscribe from third-party communications, you must contact the third party directly. For app-based notifications, you can revoke permission through your phone’s operating system settings.
Sharing Personal Information with Third Parties
Toptalla takes the confidentiality and manner of processing your Personal Information very seriously and will never sell your data under any circumstances.
However, your Personal Information may be disclosed to selected third parties in the following circumstances:
- To our subsidiaries or parent company for the purposes mentioned in this Privacy Policy.
- To third-party service providers performing functions related to our platform, recruitment process, and in the provision of Toptalla services (e.g., processing payments, hosting services, conducting market research, managing customer service communications).
- To our partners for the facilitation of services, projects, or collaborations.
- To media agencies and advertising partners for targeted marketing campaigns.
- In compliance with legal obligations, court orders, or to enforce our terms and conditions.
By sharing any Personal Information in public sections of our platform, please note that this information may be collected by third parties over whom Toptalla has no control. We are not responsible for how such third parties use that information.
Exercise caution when disclosing any Personal Information in public areas, and avoid sharing information that could be used to personally identify you, such as your name and contact details.
Your Rights Concerning Your Personal Information
Regarding the personal information Toptalla holds about you, you have the right to request:
- A copy of your personal information.
- Correction, erasure, or restricted processing of your personal information.
- Transfer of data you’ve provided for contractual purposes or with consent, in a structured, machine-readable format.
- To object to the processing of your data in specific cases, especially where there’s no legal or contractual obligation for us to do so, or for direct marketing.
Initially, you may be able to access or amend the information you’ve provided by logging into your online account with Toptalla.
There are limitations to these rights under certain circumstances, for instance, if revealing your data impacts another person’s rights or if legal requirements prevent us from immediately modifying or deleting your information. You also have the right to lodge a complaint with the relevant authorities if you believe we have mishandled your data. We recommend reaching out to us first by contacting support@toptalla.com. Please note that verification is required for releasing financial information.
Regarding Links to Other Websites on Our Platform
Toptalla is not responsible for the practices of websites linked to or from our platform, or the information they contain. Links are provided solely for user convenience.
Note that our Privacy Policy is not applicable when you navigate to another website, even when accessed through a link on our platform. Always review the privacy policies of such websites before engaging with them.
Social Media and User-Generated Content
Some Toptalla platforms allow users to submit content. Keep in mind that such content may be publicly accessible, and you should exercise caution when divulging personal information. Toptalla cannot be held responsible for any actions taken based on the personal information you share on our social media channels. Also, please review the privacy policies of the social media platforms you use.
Changes to Our Privacy Policy
Any changes to our Privacy Policy will be updated on our platform to keep you informed of how we collect, use, and under what circumstances we may disclose your information.
Where We Store Your Personal Data
The personal data we collect may be transferred to, and stored at, destinations outside of the UK and the European Economic Area (EEA), including in the US and other countries where Toptalla conducts its business. Such countries may not offer the same level of data protection as those within the EEA. In such instances, Toptalla ensures adequate safeguards for your data through mechanisms like EU Commission-approved standard contractual clauses, Privacy Shield certifications, or vendor’s Processor Binding Corporate Rules, in accordance with applicable data protection laws. Upon request, a copy of the relevant safeguard mechanism can be provided for your review at support@toptalla.com.
Retention
We hold your personal data for as long as necessary to fulfill the objectives laid out in this Privacy Policy, or as long as is permitted by applicable laws. For example:
- If you apply for a position at Toptalla, the data you provide will generally be held for 12 months for future reference, unless you choose to delete it. You can delete your data by following the link in the application confirmation email we send you.
- If you use our live chat, the chat data will typically be retained for 60 days after the chat session ends.
- For phone conversations that are recorded and for which you haven’t opted out, the recordings are stored for up to 90 days.
Our Policy on Cookies
Like many other commercial platforms, Toptalla uses various standard technologies such as cookies, web server logs, web beacons, tokens, pixel tags, local storage, device identifiers, and tracking IDs (“Cookies”). These technologies improve user experience, enhance our platform, and allow us to provide tailored offers both on Toptalla and elsewhere online.
The third-party companies we engage for targeting and advertising have their own privacy policies, which you should thoroughly review.
