Toptalla | Built around your workflow
Give reception the context to answer
A customer contacts you and you need their history plus a time that fits the request. Connect the conversation, record and availability search, then complete a reviewable booking.
Reception & call centresA connected workflowNew booking request
Service, staff & time
Materials, payment & commission
Could I reschedule my Thursday appointment?
Do not restart with every message
See the customer record and recent appointment beside chat and start with saved details. Complete required information for new contacts without copying between applications.
Times that match the request
Service, duration and staff, before confirmation
Search the request, not each calendar column
Choose the service combination, order, employees and period. Offer matching options and review the booking with the customer.
- Customer message receivedQuestion about hair services
- Noura viewed the messageReception team
- Conversation assigned to ReemHair service specialist
- Reem sent a replyReply attributed to the team member
Make ownership visible
Assign the conversation and review view/reply attribution. The customer agent supports its enabled requests with a clear human takeover path.
Questions before getting started
See Toptalla with your own workflow
Try for 14 days with free onboarding and data migration. Review your services, team and available data with us before the move.